The public sector is increasingly challenged with solving complex business problems in a collaborative way while working with end-users, clients, and citizens. Whether you are tackling a specific project, designing new policies, developing new products, or building a solution to encourage ongoing innovation within your organization, Design Thinking can help.
Design Thinking is a user-centric, solutions-based methodology. It provides the structure and methods for solving complex problems that can be used to disrupt traditional approaches to citizen service delivery in a collaborative and creative way. By leveraging an inclusive problem-solving approach to identifying alternatives and reducing limiting ideas and constraints, it provides a deep understanding of user needs and allows departments and individuals to deliver on “the possible”.
Design Thinking methodology includes five (5) phases; Empathize, Define, Ideate, Prototype and Test. Throughout the course, we will guide participants through each phase and the various tools and methods that can be applied to work with clients, citizens, and in life. Various case studies identifying solid Design Thinking approaches will be reviewed and used to ensure a deep understanding among the participants.
– Basics of Design Thinking
– Understanding Good Design
– Tools and Methods Used in Design Thinking
– Breaking Down Problems
– Designing for the Customer
– Identify the tools and methods used in Design Thinking and how to apply them to real-world challenges;
– Establish methods to recognize and understand citizen and client needs; and
– Learn how to apply Design Thinking to identify ways to enhance and improve citizen and end-user experience while increasing innovation in a public sector setting.
The training will be held on June 12th and 19th. Each day, participants will join a 1.5 hour virtual session in the morning and a second 1.5 hours session in the afternoon. This format allows you to weave this training into your day – allowing you to continue your daily work, while growing your skills. All while working from home!
The course will be broken down as such over 1 week:
* Friday, June 12th – 9-10:30am & 1-2:30pm
* Friday, June 19th – 9-10:30am & 1-2:30pm
The total hours of all combined sessions are equivalent to a full day’s course. Therefore, all (4) 1.5 hour sessions comprise the entire course. Please plan to attend all of them, as each session builds upon the last.