In this look at the Disney approach to Business Excellence, you can:

• Understand the power of values and vision in leadership to obtain a thriving organization
• Discover how customer loyalty can be established leading to sustained profitability.
• Gain insight into how culture is strengthened in the recruitment, selection and training processes.
• Recognize the systems and processes that can make exceptional customer service achievable for any organization.
• Examine how personal creativity and organizational processes could be integrated to create ongoing innovation within your organization.