In the past, only top managers would have been charged with the task of leading change during turbulent and uncertain times.
As the marketplace continually demands better service, higher quality, and faster turnaround – at all organization levels – organizations everywhere are searching for ways to meet those demands.
As structures are streamlined and employees empowered, the responsibility for engaging clients and customers has become more evenly distributed. What was once the role of senior management is now increasingly the day-to-day of middle managers, team leaders, first-line supervisors, and departmental specialists.
At the end of this workshop, you will learn:
· Key leadership behaviours needed to successfully lead in uncertain times
· Tactics to further enhance the psychological safety of your team
· Strategies to overcome resistance in your team
· Approaches to developing purposeful communications with a distributed team