TICKETS

Level 3 of the UX-PM certification, is for any professional who wishes to bridge the gap between the product and the service, to increase the level of UX maturity in the organization, to understand what expertise is needed to help with this transformation and to measure the impact of UX on the project.

OBJECTIVES: UX-PM 3: Leading UX

Understand the connection between the product and the service (Service Design)
Develop a UX maturity model and a roadmap to initiate change towards a customer-centric organization
Build UX capacity
Integrate collaboration and co-creation activities into teams
Define key experience indicators to measure the change
Become a UX influencer within the organization

TARGETED AUDIENCE

UX-PM 3 certification is best suited for UX-PM Level 2 certified practitioners or professionals who have 5+ years of experience leading a technology-based solution or service.

COURSE DETAILS

In this course, we will cover:

Linking the product to the service (introduction to Service Design)
Transforming the organization through Service Design, measuring the UX maturity models – example of a 5-step roadmap
Building the internal capacity of your UX team: Understand the many disciplines of UX and hire the right skill set for your project
Collaborating through participatory design, co-creation and problem solving (divergent and convergent thinking)
Prototyping sprints (fail fast)
Measuring UX, CX & usability using Key experience indicators
Growing UX knowledge within the organization
Combination of theory, practical exercises and problem-solving methods

CERTIFICATION EXAM

Online Certification Exam at the end of day 2