Driving Customer Success – An International Women’s Week event hosted by Invest Ottawa
Calling all founders, entrepreneurs and industry leaders scaling a company, and striving to achieve revenue growth through existing customers by maximizing customer outcomes, ROI and success.
On Thursday, March 24, we are honoured to welcome Allison Pickens, Investor, Board Director, COO, one of Fortune’s Most Powerful Women to our virtual stage and community for an exclusive fireside chat with Ottawa’s own Sarah Sedgman, Founder and CEO of LearnExperts, and former Chief Customer Officer of Kinaxis.
Coming to us virtually from Silicon Valley via Zoom, Allison is:
- A solo GP investor and independent board director who spends her time supporting CEOs and their teams. This includes dbt Labs (where she serves as a Director of the Board), Mux, Tackle, and others
- A world-recognized expert on how to grow through your existing customers (through better adoption, retention, expansion, and advocacy), having invented, refined, and/or popularized many of the best practices in that area
- The former COO of Gainsight; Allison scaled this SaaS company from infancy to a multi-product platform, propelling the firm from $1M to >$80M in ARR
- A pioneer of thought leadership on go-to-market strategy and customer success for Gainsight’s community. She created the category of customer success software, and has developed proven techniques to drive recurring revenue growth
- Author of “The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift,” where she shares a simple formula for customer success
- One of the Top Women in SaaS and Top 50 People in Sales and Business Development
Join us for an hour of inspiration and actionable insight you can put to work today to scale your company, create new market categories, achieve greater ROI and profitability through customer success.
This interactive and dynamic fireside chat will be facilitated by Sarah Sedgman, Founder and CEO of LearnExperts, and former Chief Customer Officer of Kinaxis. Bring along your most burning customer acquisition, retention and success questions for this powerhouse expert duo.
Register for this free virtual IWW event on Zoom today, and get ready to drive your customer success.