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Level 3 of the UX-PM certification, is for any professional who wishes to bridge the gap between the product and the service, to increase the level of UX maturity in the organization, to understand what expertise is needed to help with this transformation and to measure the impact of UX on the project.

OBJECTIVES- UX-PM 3: Leading UX
– Understand the connection between the product and the service (Service Design)
– Develop a UX maturity model and a roadmap to initiate change towards a customer-centric organization
– Build UX capacity
– Integrate collaboration and co-creation activities into teams
– Define key experience indicators to measure the change
– Become a UX influencer within the organization

TARGETED AUDIENCE
UX-PM 3 certification is best suited for UX-PM Level 2 certified practitioners or professionals who have 5+ years of experience leading a technology-based solution or service.

COURSE DETAILS
In this course, we will cover:
– Linking the product to the service (introduction to Service Design)
– Transforming the organization through Service Design, measuring the UX maturity models – example of a 5-step roadmap
– Building the internal capacity of your UX team: Understand the many disciplines of UX and hire the right skill set for your project
– Collaborating through participatory design, co-creation and problem solving (divergent and convergent thinking)
– Prototyping sprints (fail fast)
– Measuring UX, CX & usability using Key experience indicators
– Growing UX knowledge within the organization

Combination of theory, practical exercises and problem-solving methods

CERTIFICATION EXAM
Online Certification Exam at the end of day 2