Driving Success Through Digital Transformation and Customer Experience
Join us for a transformative webinar where we delve into the latest trends and strategies in digital transformation (DX), customer experience (CX) and employee experience (EX). « Driving Success Through Digital Transformation and Customer Experience » will provide you with actionable insights and forward-thinking approaches to revamp how your products and services are delivered and experienced.
Key Topics Covered:
– Emerging Trends in Digital Transformation: Explore cutting-edge technologies and methodologies that are setting new standards in operations.
– Elevating Employee Experience: Learn how improving the internal mechanisms and culture can lead to better service delivery.
– Advancing Customer Experience: Explore universal principles and cross-sector strategies to enhance customer interactions and satisfaction across both public and private sectors.
Special Guest Speaker: Martha Doris, CX Evangelist and Founder of Dorris Consulting International
Martha has over 30 years of government experience, focusing on customer experience (CX). She hosts « The CX Tipping Point Podcast » and is a key player in improving citizen services, blending CX with digital experience (DX) in government. Her work has earned several Federal 100 awards and the Presidential Rank Award. Martha will draw from her leadership at the Office of Citizen Services, founding the Service to the Citizen Awards Program, and advisory roles that have significantly advanced government service delivery.
Who Should Attend?
This webinar is designed for executives, managers, IT professionals, and anyone interested in the intersection of technology, customer service, and organizational efficiency. Whether you’re involved in government or the private sector, looking to implement new technologies or enhance customer interactions, you will find valuable insights and expert guidance.
Reserve your spot today to transform your services and create a lasting impact on customer satisfaction and operational excellence!