Design thinking is a solution based way of thinking and methodology that is user-centric. It provides the structure and methods for advanced problem solving in a collaborative and creative way. Design thinking looks at understanding the users’ needs and delivering on what is possible. This one day course is specifically designed for government, using examples from the public sector.
It is an inclusive approach that looks at alternatives and works to reduce limiting ideas and constraints. It involves critical questioning, data and analysis. It also involves looking at things from many perspectives to fully understand the challenges being faced by all stakeholders. With design thinking at the onset there is no predetermined outcome. The processes and steps take you through a process that ensures you get to where you need to go.
Design thinking methodologies include the five (5) phases of design thinking, Empathize, Define, Ideate, Prototype and Test. During this course participants will be taken through each of the phases and the types of tools that can be used.
This course will discuss how to apply design thinking, tools and methods for work with clients.

Program Topics

• Basics of Design Thinking
• Understanding Good Design
• Tools and methods used in design thinking
• Breaking down problems
• Designing for the client/citizen

Objectives

• Understand how design thinking can be applied as participants look for alternative ways of looking at increasing innovation with clients/citizens
• Understanding client/citizen challenges