Design Thinking for Public Sector (Level 1)

The public sector is increasingly challenged with solving complex business problems in a collaborative way while working with end-users, clients, and citizens. Whether you are tackling a specific project, designing new policies, developing new products, or building a solution to encourage ongoing innovation within your organization, Design Thinking can help.

Design Thinking is a user-centric, solutions-based methodology. It provides the structure and methods for solving complex problems that can be used to disrupt traditional approaches to citizen service delivery in a collaborative and creative way. By leveraging an inclusive problem-solving approach to identifying alternatives and reducing limiting ideas and constraints, it provides a deep understanding of user needs and allows departments and individuals to deliver on “the possible”.

Program Topics:
• Basics of Design Thinking
• Understanding Good Design
• Tools and Methods Used in Design Thinking
• Breaking Down Problems
• Designing for the Customer

Objectives:
• Identify the tools and methods used in Design Thinking and how to apply them to real-world challenges;
• Establish methods to recognize and understand citizen and client needs; and
• Learn how to apply Design Thinking to identify ways to enhance and improve citizen and end-user experience while increasing innovation in a public sector setting.

This training will be taking place virtually on:
Wednesday, September 21st: 9am-10:30am & 1pm-2:30pm EST
Thursday, September 22nd: 9am-10:30am & 1pm-2:30pm EST

Click the link on the right panel to register!