This presentation is led by the City of Ottawa’s Business Information Officer (BIO), Joanne Cléroux. The BIO’s role is to support entrepreneurs aiming to open a new food business in Ottawa. The session provides insight into a range of entrepreneur-centric services offered by the City and focusses on topics such as the different categories of food-related business licences regulated by the City, the regulations for home-based businesses, and the interdepartmental permit and legislation requirements (i.e. health, by-law, fire and building code requirements). If you are considering opening a bakery, café, restaurant, wholesale food, catering or mobile refreshment/food business in Ottawa, this is the session for you.
Speaker: Joanne Cléroux, Business Information Officer, City of Ottawa
Joanne has 31 years of experience working in various departments at the City of Ottawa. Joanne’s municipal experience began in the mid 1980’s in the City Clerk’s Office. She then moved on to positions within Public Works, Realty & Property Assets Management (RPAM), Information and Technology Services (ITS), and ServiceOttawa. Currently Joanne works in the Business Licensing Unit at By-law & Regulatory Services.
Joanne accepted the role as “Business Ambassador” in early 2015. Since this time, she has been guiding restaurateurs through the requirements and regulations surrounding food premises. Joanne works with business owners to help ensure their understanding and compliance with the various legislative requirements including municipal by-laws, the Ontario Building Code Act, Health Protection and Promotion Act, and the Ontario Fire Code.
Interested entrepreneurs can contact Joanne for assistance concerning any matters dealing food business start-up and operation by emailing her at