Join us for an insightful webinar with Tanya Snook, UX expert and founder of Spydergrrl Consulting, as we rethink UX and Design Thinking in the context of public sector innovation and service design. Tanya will challenge common misconceptions, explore the intersection of UX, product management, and architecture, and discuss how organizations can move beyond UX Theatre to create real, user-centered impact. We’ll also examine the role of AI, service blueprints, and corporate memory in shaping sustainable, meaningful experiences. Whether you’re a designer, policymaker, or leader looking to improve user experiences, this session will provide valuable perspectives and practical insights.