A great volunteer handbook is a key foundation in setting up volunteers for success. By clearly outlining policies, procedures, and guidelines for acceptable conduct in a clear way that is engaging to read, you can ensure that your volunteers are able to achieve true excellence.

Learning Objectives
After completing this workshop, participants will be able to:

• State why a volunteer handbook is valuable for volunteers and contributes to minimized risk management for an organization
• Determine what information volunteers want and need in a handbook
• List the essential components of an effective volunteer handbook
• Clearly outline the roles and responsibilities of staff and volunteers
• Select the policies and procedures to include in a volunteer handbook

Who should attend
Managers of volunteers, event planners or their supervisors

Instructor
As the Coordinator of Volunteer Resources at Ottawa Public Health for the past 15 years, Lola Dubé-Quibell has been active in managing volunteer resources within Ottawa Public Health, the City of Ottawa and the community.
Currently, Lola is advocating for the inclusion of National Volunteer Week information in the calendars provided to Canadians every year. She also makes it a point to support volunteer associations that try to further the profession of volunteer resources management and increase volunteerism in Canada. To that end, she is an active member of the Ottawa Administrators of Volunteer Resources, the Professional Association of Volunteer Leaders – Ontario and the Volunteer Management Professional of Canada. Lola also supports the efforts of Volunteer Ottawa and Volunteer Canada.
Academically, Lola holds a Masters and has obtained Algonquin College’s Certificate in the Administration of Volunteers. She continues her professional development by taking graduate level courses at Carleton University and intends to seek accreditation soon. To hone her skills and increase her knowledge Lola is happy to facilitate workshops for her peers.